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Frequently Asked Questions


If there is a space available that meets your specific storage needs, you can move in at any time.


We require a government-issued photo ID, such as a driver’s license, state ID, or passport.


No, we rent on a month-to-month basis unless the customer requests otherwise.


You can pay in person or via our easy-to-use website. Set up autopay for a faster storage experience


We accept checks, money orders, VISA, MasterCard, American Express, Discover, and cash.


Yes, we currently have a full stock of moving and storage supplies at our Aliso Viejo, CA facility, Aliso Viejo Self Storage, for your convenience.


Use the online storage calculator tool or call our office for assistance.


The items you cannot store include perishable foods, living things, illegal items, chemicals, flammable or combustible materials, and other hazardous materials. Please speak with us if you are unsure about the items you want to store.


No. At the time of signing, you will be given your own security pass code that will allow you access to your unit during normal access hours.


Yes. You are welcome to use our complimentary carts to move in.